Quality Question Bank
for Exam preparation

Q2. From a high level perspective, quality:

1. is ensured by having inspectors
2. problems are usually caused by unmotivated employees
3. cannot be quantitatively measured
4. and productivity are inconsistent objectives
5. is primarily (85 - 95%) a management problem

Q3. The ISO 9000 series is:

1. an international standard that describes a recommended quality system
2. intended to be applied only to manufactured products
3. a set of instructions for preparing control charts
4. a set of guidelines for quality
5. a set of forms and procedures to ensure quality

Q4. Random variance in a process, as measured by the standard deviation, can be directly reduced by:

1. identifying patterns of variance using control charts
2. improving the overall system of production
3. increasing the number of quality inspectors
4. making use of run charts
5. making better use of Pareto charts

Q5. The first step in problem solving is to:

1. Assume the worst.
2. Establish responsibility for change.
3. Collect and analyze data.
4. Define the problem issue.

Q6. Effective quality improvement can be instrumental in:

1. Increasing productivity
2. Reducing cost
3. Both a and b
4. None of the above

Q7. The taste of the burger can be categorized as good or bad This is an example of which type of data:

1. Variable
2. Attribute
3. Cannot be determined
4. None of the above

Q8. Failure Mode and Effects Analysis, which prioritizes different sources of error, is used in _________________ stage.

1. Define
2. Measure
3. Improve
4. Analyze

Q9. ______________ can be defined as small subset of a lot.

1. Defect
2. Fraction Acceptable
3. Sample
4. Acceptance Number

Q10. The Toyota Production System is based on two pillars namely ______________ and ______________.

1. Kaizen, Six Sigma
2. Lean, Six Sigma
3. Just in Time, Jidoka
4. Just in Time, Kaizen